Shipping & Customs

When will my order be processed?

We process orders between Monday and Friday. All orders will be dispatched from our warehouse within 3-6 business days. In peak periods please allow up to 6 business days for dispatch. Please note that we don't ship on weekends. 

Please allow extra time for your order to be processed during holidays and sale seasons. All orders are handled and shipped out from our warehouse in China.

How long will it take to receive my order?

Once you place your order, please allow 3-6 business days to process your orders. After that, it will take 7-15 business days for delivery in the United Kingdom, and 10-25 business days for international orders (depending on location).

*All shipping times exclude clearance/customs delays

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in GBP (£), which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country e.g. Sweden, Denmark.
For further details of charges, please contact your local customs office.