When will my order be processed?

We process orders between Monday and Friday. All orders will be dispatched from our warehouse within 3-6 business days. In peak periods please allow up to 6 business days for dispatch. Please note that we don't ship on weekends. 

Please allow extra time for your order to be processed during holidays and sale seasons. All orders are handled and shipped out from our warehouse in China.

What is 'Priority Insured Shipping'?

Get peace of mind with your order! Insured shipping provides shipping insurance for the full retail value of your purchase if the shipment is lost, damaged or stolen. 

How long will it take to receive my order?

Once you place your order, please allow 3-6 business days to process your orders. After that, it will take 7-15 business days for delivery in the United Kingdom, and 10-25 business days for international orders (depending on location).

Coronavirus Update: Our shipping times now range from 30-40 business days as customs and postal courier services are currently experiencing delays, for more details, please see the following link: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

*All shipping times exclude clearance/customs delays

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in GBP (£), which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country e.g. Sweden, Denmark.
For further details of charges, please contact your local customs office.